Booking Terms and Conditions

1. RULES AND POLICIES

We are committed to helping you to have a great stay with us! Please read the below important information carefully to understand our Terms and Conditions relating to your stay.

2. CHECK-IN

  • Check-in time is from 3pm onwards.

  • We have a system to check yourself in before your arrival and provide requested personal details. Please make sure you include, at least 2 days before arrival, all requested information, ID or passport details. (mandatory per law except for children younger than 14 years old)

  • 1 day before your arrival, only if you have completed all your information, we will send you access codes, instructions to get into the property and check yourself in, on your check-in date.

3. LATE CHECK-IN

You can access the property anytime from 3pm onwards, even overnight.

4. EARLY CHECK-IN

Depending on availability we may be able to accommodate an early check-in. We will only be able to confirm if this is possible 24 hours before your arrival as we may have another guest departing. If you would like an early check-in you will need to request and have this confirmed by us

5. CHECK-OUT

  • You are welcome to stay until 11am on your check out day. Unfortunately we cannot accommodate late check out. Please make sure you leave on time so our cleaning company can work on getting the apartment ready for the next guests.

  • Refusal to leave the property by 11am may result in charging you up to £30 per extra hour.

6. LUGGAGE STORAGE

Unfortunately we are not able to provide any luggage storage or drop off service at the property. If you need to store your bags before check-in or after check-out we recommend checking online on https://stasher.com/ - you can use the discount code NESTOR to receive 10% off

We will provide you with

  • Fresh bed linen and bath towels for all guests

  • Shower gel/shampoo and hand soap. Additionally, to help you get started on your first day and depending on availability we also provide coffee, tea, sugar, salt and pepper, olive oil, and other amenities. Please note that we will not provide these articles for the whole duration of your stay. Guests booking longer stays may need to purchase these items.

7. PROPERTY AMENITIES

  • Please note that the property will be supplied with the amenities and utilities as described in the listing. If you require anything additional that is not supplied you will have to purchase this yourself.

  • If you are unsure about whether if an amenity is provided, please enquire before your stay.

8. CLEANING

  • The property will be cleaned after and before your stay. Upon request we can arrange for mid-stay cleaning, fresh bed linen and towels. Mid-stay cleaning cost varies depending on the type of apartment booked so please contact us if you would like more information about this.

  • Mid-stay cleaning and bed changes should be requested at least 24 hours in advance otherwise we cannot guarantee scheduling.

  • It is expected that you will leave the property in a reasonably clean and orderly condition.

9. HOUSE RULES AND REGULATIONS

Every guest is requested to observe and comply with the following regulations established by Urban Vida and Nestor to maintain the quality of the property and to ensure that all guests have a pleasant and safe stay. If a guest does not comply with the house regulations, we may choose not to permit further use of the apartment and other facilities. Urban Vida and Nestor will not be liable to any guest or other person for any damage caused by his/her failure to comply with the house regulations.

  • We might refuse to accommodate a guest who behaves in a manner which may physically or mentally damage or cause harm to guests and property as well as to his/herself.

  • No parties are allowed, daytime or nighttime, to ensure guests rest. Also please keep noise to an absolute minimum after 10:30pm. Breaching this policy may result in immediate removal from the property. Also you will be charged for any damage or loss inside or outside our premises caused by you or your guests. We will also claim for any harm caused by potential negative reviews due to breaching this policy. Please refrain from inviting outside visitors to your apartment after 10:30pm

  • Please refrain from using the apartment for purposes other than lodging.

  • Gambling or other acts which are contrary to good morals or which cause an annoyance are strictly prohibited.

  • Please do not take equipment and fixtures out of the apartment. Removal or alteration of equipment or fixtures is prohibited. If any equipment or fixture is damaged or missing you will be charged accordingly.

  • If you damage the property you will be charged accordingly. If any issues arise, please be sure to contact us IMMEDIATELY.

    • If there is any issue with the property, please be aware that you have to let us know during your stay so we can take action and fix it for you. We will not take into consideration any claims reported after check-out, if the issue was unreported during your stay.
    • If we need to carry out any maintenance works and access to your apartment is needed: our guest support will try to get in touch with you in advance via the phone number provided. If we cannot get hold of you, we will send you a message through your booking platform. Be aware that if there is no answer, our maintenance team may have access.
  • We are not responsible for any injuries or accidents in the property.

  • Pets and animals are not allowed to enter or stay at the property except guide dogs and assistance dogs.

  • Smoking is strictly NOT PERMITTED anywhere in the property. Breaching the non-smoking policy will result in immediate removal from the property and there may be a fine of up to 500€ imposed for the odour treatment of the property. Smoking presents a fire hazard and you will be charged accordingly if any damage occurs to the property.

  • We will not be liable for the loss or theft of valuables. Unclaimed articles whether valuable or not shall be held for 14 days. Articles which remain unclaimed after this period shall be discarded. Perishable items will be discarded immediately. You will need to arrange for a courier or pick up yourself any article left in the property. You will also need to agree on a suitable pick-up time with us.

  • Please read carefully the cancellation policy of the property. The guest is responsible for payment of all nights confirmed, regardless of guest's late arrival or early departure date according to our cancellation policy. No shows, late arrivals, and early departures cannot be refunded.

  • We provide keys to the property, unless the entry is via keycode. Please note that we only provide 1 keyset by default.

  • Duplicating keys is strictly prohibited, entry codes to any buildings and areas cannot be shared under any circumstances. If keys are duplicated without permission, we retain the right of charging you any further expense of a lock replacement.

  • If you lose your keyset, you are liable for the full cost of the lock replacement and you will be charged up to 200€.

  • If you accidentally lock yourself out, please make sure that you get in touch with us immediately so we can assist you. If we do not have any personnel on-site and need to arrange for a team member to assist you, you might be charged with up to 50€

  • Under no circumstance are guests permitted to instruct a third party to change or to drill a lock if they are locked out.

  • For us to process the bill of your stay, please kindly confirm the name you would like to appear on your bill. Please note if we do not hear from you within 48 hours after check out, the bill will need to be closed with the name provided on the reservation and no further changes on the bill will be possible.

THANK YOU SO MUCH, WE HOPE YOU ENJOY YOUR STAY